Website, account and application terms

Scope and document priority

These terms apply when you create or use an account, save or submit an application, use a promotional code, or pay the application review and consultation fee. Browsing the public website alone does not create a paid membership contract.

Before membership matchmaking begins, Photonmark Limited and the client sign a separate membership agreement and individual schedule electronically. That signed document governs the plan, term, minimum introductions, final fee, start date, pauses and refunds. The privacy notice governs personal information, while the checkout, receipt or invoice governs the amount for a specific payment.

Eligibility, personal application and account security

Applicants must be at least 18 and able to enter the relevant agreements. The applicant must personally control the account, application, payment and sharing decisions. Family may help offline but must not impersonate the applicant or decide for them.

Use an email address you control, protect your password and tell us promptly about unauthorised account use. A verified account email cannot be changed by the user; contact [email protected] and complete any required checks if a change is necessary.

Application review and consultation fee

Creating an account and completing an application are free. During the current public free promotion, enter promo code free26 when you choose to submit to waive this application-review and consultation fee (NZ$0 payable). The promotion does not include later membership services; required information, residence evidence, terms acknowledgement and human review still apply. Without the code, you must pay the amount shown at checkout or use another applicable promotional code. The published standard price after the founding offer is NZ$60 and the current founding-stage price is NZ$30. New Zealand and eligible overseas applicants pay the same final amount. We still record and verify ordinary residence so that receipts and GST returns are correct; the New Zealand amount includes GST. The fee covers review of submitted material, creation of a private client record, an initial 30–40 minute consultation and one short follow-up if needed.

The founding stage is provisionally set to end at 11:59pm on 8 October 2026, New Zealand time. Photonmark Limited may end it earlier or extend it based on service capacity and will update the website when it does. We do not send individual notice to visitors or applicants who have not completed payment. A change does not affect a completed payment; the amount payable is the amount clearly displayed and confirmed by the applicant at checkout.

After payment confirmation, we arrange and begin the included review service. If you later sign and pay for a membership agreement, the amount actually paid is credited in full against the first membership invoice. A change of mind or decision not to sign a membership agreement does not by itself create a refund right; review work already supplied, or a consultation date and time expressly agreed and reserved for the applicant, is handled as service already supplied or reasonably reserved. One rescheduling is available without charge with at least 24 hours' notice. A cancellation within 24 hours or non-attendance may count as reasonably reserved service, taking emergencies or events outside reasonable control into account. If we cancel before service begins without reserving a consultation time, do not supply the listed service, or fail an applicable consumer guarantee, refunds or other remedies are handled under the law and the value of any service actually supplied.

A promotional code changes the amount paid and the later credit, but does not guarantee acceptance. Fraud, identity misuse, dishonesty or materially inaccurate information may lead to rejection or termination. The fee is not automatically refunded merely because an application is rejected, but any amount retained must still correspond to service supplied or reasonably reserved, actual loss and applicable law. If a refund calculation is disputed, we will provide on request a written explanation of completed work, agreed reserved time and the calculation used.

Accuracy, verification and application decisions

You must provide truthful, accurate and lawfully obtained information and promptly correct changes that materially affect verification, matching, safety or your pricing category. We may require reasonable identity, ordinary-residence or other verification evidence.

Paying the review fee does not guarantee approval, private-pool entry or a match. We assess whether we can responsibly proceed based on truthfulness, safety, service scope, the relevant language or cultural connection, local law and our practical ability to deliver. We do not refuse or treat an applicant less favourably merely because of a prohibited ground under the Human Rights Act 1993. The service focuses on genuine Chinese-language or cultural connection, not a value judgement about anyone's race, ethnicity, nationality or culture.

Conduct and safety boundaries

You must not use an account or the service for harassment, stalking, threats, discrimination, fraud, requests or pressure for money, investment promotion, commercial solicitation, bulk collection or resale of information, impersonation, purchasing a marriage, sham relationships or evasion of immigration rules.

If anyone pressures you about loans, gifts, investments, travel costs, visa costs or other payments, pause contact and tell us. Contact New Zealand Police or the relevant local emergency service if there is an immediate safety risk.

Information, content and intellectual property

You retain any rights in text and photos you provide and give Photonmark Limited a limited permission to store, review, verify, help edit and use them for human matching. We share approved, privacy-safe content one-to-one only after a specific proposed match and the required confirmation. The privacy notice explains collection, overseas processing, access, correction and deletion.

The website's brands, layout, text, graphics and software are owned by or licensed to Photonmark Limited. Without written permission, you must not copy the site, scrape member information, bypass access controls or build a commercial database from its content.

Verification and outcome limits

An identity, document or official-record check only describes information checked at a particular time. It does not guarantee future conduct, every statement, finances, health, personality or absolute safety. You remain responsible for deciding whether to continue contact or meet.

We do not guarantee a relationship, marriage, visa or that a particular person will agree to meet. If a signed membership agreement promises a minimum number of completed introductions, that express service obligation and its remedies are not excluded by this clause.

Photonmark Limited, MarryNZ and its matchmakers do not assess New Zealand immigration eligibility, choose a visa category, develop an application strategy, review immigration material, design relationship evidence or predict an immigration outcome. Applicants should take personalised immigration matters separately to Immigration New Zealand, a currently licensed New Zealand immigration adviser or a New Zealand lawyer. Any third party acts independently; we do not control their advice or result and receive no success fee based on a visa outcome.

Suspension, investigation and termination

We may suspend an account, paid review or information sharing while investigating a reasonable safety risk, suspected fraud, refusal of necessary verification or a serious breach of these terms. Except for urgent safety situations, we will give the applicant a reasonable opportunity to respond.

Any financial treatment following termination or rejection will consider service reasonably reserved or supplied, avoidable future costs, the seriousness of the issue and applicable consumer rights. Unperformed service is not automatically forfeited merely because of termination, and these terms do not remove any refund or remedy the law requires.

Consumer rights and responsibility boundaries

We will provide services with reasonable care and skill. These terms do not exclude, restrict or modify rights or remedies that cannot be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, Human Rights Act 1993 or other applicable law. Mandatory consumer rights in an overseas applicant's location are not removed merely by choosing New Zealand law.

To the extent the law permits, neither party is responsible for delay caused by events outside reasonable control that could not reasonably be avoided. The parties should first agree a practical adjustment, and this clause does not remove consumer, refund, privacy or safety obligations that have already arisen.

Versions, notices and disputes

We may update these terms for future account or application activity and will display a new version date. Material changes require fresh confirmation before the next relevant action. A signed membership agreement cannot be changed unilaterally through website terms; both parties must agree in writing. Account and service notices may be sent to the verified email.

New Zealand law governs these terms. Send complaints to [email protected]. We will acknowledge a complaint within 5 working days and give a substantive response within 20 working days. If a complex matter cannot be completed within 20 working days, we will explain the reason, steps taken and expected completion date within that period. The parties should first check the records and try to resolve the issue in good faith. If that does not succeed, either may use the New Zealand Disputes Tribunal, a court with jurisdiction or an applicable regulatory complaint process.